Privacy policy

Première Matière respects your privacy and the right to control your personal data.

Our Privacy Policy allows you to become aware of our commitments and practices regarding the protection of Personal Data. It explains what data is collected, how you collect and use your Personal Data and your rights to it.

Please take a moment to read them. This is important!

1. Who is the Controller of your Personal Data?

Première Matière, a simplified joint stock company with a capital of €30,000, headquartered at 60 avenue Tony Garnier, 69007 Lyon and registered in the Register of Commerce and Companies of Lyon under number 75068108200038 is the Controller of your Personal Data within the framework of the Services it offers.

2. Which personal data are collected?

Première Matière collects only the Personal Data it needs to provide you with the requested service (management of your orders or response to your messages).

As such, we collect from you the following data:

  • your contact details (surname, first name, email and postal address, telephone, company, function);
  • your bank details if necessary;

We are obliged to collect this Personal Data in order to provide you with the services referred to above. If you refuse to provide us with your Personal Data, you will not be able to access our services.

The same data may also be collected and processed in the context of customer relationship management. In order to maintain the accuracy of our client portfolio data, we update the data we have through public sources of information.

We also collect data about you through the use of cookies on the more information, please read our Cookie Policy.

3. Why do we collect and process your Personal Data?

We process your personal data:

  • To process your orders or reply to your messages;
  • Pursuant to our legal obligation to respond to your requests to exercise your rights;
  • With your consent regarding commercial prospecting and cookies;
  • In pursuit of our legitimate interest in the prevention and fight against fraud, the improvement of the Services and our website, the sending of information on the Services and new Services as appropriate;
  • In pursuit of our legitimate interest for communication and marketing purposes as part of our customer relationship management.

4. How long do we keep your Personal Data?

We keep your Personal Data for the time strictly necessary for the performance of our service and in particular for a period of two years from our last exchanges.

After this period of two years, your Personal Data are archived in inactive database for the legal period necessary to establish and defend a right to justice, that is, 5 years.

At the end of archiving, when your Personal Data is no longer required, they will be permanently deleted from the servers and only non-identifying statistical data will be retained.

5. Who can access your personal data?

Your personal data are shared with :

  • Première Matière’s staff members, specifically authorised and in strict compliance with their missions;
  • membres staff members of subcontractors of Première Matière in strict compliance with their missions and our privacy policy ;
  • third parties people authorised by law.

Your Personal Data will not be transmitted to commercial or advertising actors or to any unauthorized third parties without your consent.

Première Matière may transfer your Personal Data to a country outside the European Union. In this case, Première Matière implements measures to ensure that your Personal Data enjoy a sufficient and appropriate level of protection, such as standard contractual clauses adopted by the European Commission.

6. What security measures do we implement to guarantee your privacy?

We implement all relevant technical and organisational measures to ensure the security and confidentiality of your Personal Data.

We take the necessary steps to prevent your Personal Data from being distorted, lost, damaged or disclosed to unauthorized third parties such as:

    • The appointment of a Data Protection Officer: Alexis Muñoz ;
    • Securing access to our premises and servers ;
    • Raising awareness of our employees and Subcontractors about the protection of Personal Data;

- Regular audit of our procedures and security measures

7. What are your rights ?

In accordance with the Data Protection Regulations, you have the following rights over your Personal Data:

  • Right of access : you may ask us what Personal Data we process about you in the course of providing the Services and, if applicable, obtain a copy of it;
  • Right to rectification : you can ask us to correct or complete your Personal Data ;
  • Right to erasure (right to be forgotten) : in some cases you can ask us to delete your Personal Data;
  • Right to limitation of processing : in some cases, you may ask us to limit the processing of your Personal Data;
  • Right to object : you may object at any time to the processing of your Personal Data based on our «legitimate interest». We will be entitled to retain your Personal Data for the purpose of establishing, exercising or defending rights in court or if we demonstrate the existence of legitimate and compelling reasons that prevail over your fundamental rights and freedoms;
  • You have the right to define advanced directivesregulating the fate of your Personal Data after your death;
  • You may revoke your consent at anytime.

You are also entitled the following rights:

  • Right to data portability : in some cases, you may ask us to send you a copy of your Personal Data in a structured, commonly used and machine-readable format, or to transmit them directly to another Data Controller ;
  • Right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés, the competent supervisory authority relating to the processing of your Personal Data.

8. How to contact us ?

To exercise your rights or for any question relating to the protection of your Personal Data, you can contact our DPO/data protection officer in writing at the following address:

To facilitate your steps, we thank you to accompany your request with:

  • a copy of your ID (identity card or passport) or any other evidence of your identity;
  • an email or postal address to which you can receive our replies

9. Changes to the Privacy Policy

We are likely to change the privacy policy, in particular to take into account any legal, regulatory and technological changes. You will be informed of any significant changes affecting the processing of your Personal Data.

Date of publication of the Privacy Policy : 01/12/2020.