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GENERAL TERMS AND CONDITIONS OF SALE

1. PREAMBLE

These General Terms and Conditions of Sale (hereinafter the “GTCS”) govern the online sale of products by Première Matière, a simplified joint-stock company (SASU) with a share capital of €175,000, registered with the Lyon Trade and Companies Register under number 75068108200061, whose registered office is located at 900 Boulevard Denis Papin, 11000 Carcassonne, France (hereinafter the “Seller”), to any consumer as defined by the French Consumer Code (hereinafter the “Customer”).

The Seller and the Customer are hereinafter collectively referred to as the “Parties” or individually as a “Party”.

1.1. The Seller's Business Activity

The Seller specialises in the production and marketing of olive oils, as well as providing consultancy services in olive growing.

The Products (as defined in Article 2 of these GTCS) are marketed in various sizes, either individually or as part of a “pack”, through the Seller's online store available at: https://www.alexismunoz.com/ (hereinafter the “Website”).

1.2. Scope of Application

These GTCS constitute binding contractual provisions defining the terms and conditions under which the Seller markets and distributes the Products to Customers. They are the sole contractual terms applicable between the Seller and the Customer.

No specific terms or other general terms of purchase issued by the Customer shall prevail over these GTCS unless expressly accepted in writing by the Seller. Documents such as advertisements, brochures or catalogues are provided for information purposes only and shall not be enforceable against the Seller.

These GTCS apply without restriction or reservation to all contracts entered into between the Seller and the Customer, unless otherwise expressly agreed in writing between the Parties.

Accordingly, any terms imposed by the Customer shall not be enforceable against the Seller unless expressly accepted by the Seller, regardless of when such terms may have been brought to its attention.

These GTCS are systematically provided to the Customer before an Order is placed (as defined in the “Order” section of these GTCS). The Customer acknowledges having read and understood these GTCS before placing an Order. Validation of the Order shall constitute full and unconditional acceptance of these GTCS by the Customer.

As these GTCS may be amended at any time, the applicable version shall be the one in force on the date the Order is placed.

These GTCS apply to mainland France and the Principality of Monaco. Products offered on the Website are not intended for resale.

1.3. Pre-contractual Information

Pursuant to Article L.221-5 of the French Consumer Code, the Customer acknowledges having received, prior to validating the Order, clear and comprehensible information, including:

• The essential characteristics of the Products and their various ingredients;

• Information specific to the nature of the materials used in the manufacture of the Products;

• The prices of the Products, including all taxes (VAT included);

• The delivery timeframes for the Products.

The Seller also provides the Customer with additional information, particularly regarding the various certifications and standards to which the Products are subject, in order to ensure a high level of consumer protection.

2. PRODUCTS

For the purposes of these GTCS, the term “Product” refers to the products presented on the Seller's Website and intended for Customers, accompanied by a description enabling Customers to understand their essential characteristics, price and delivery timeframe.

The Seller reserves the right to freely modify, at any time and without prior notice, the range of Products offered as part of its business activities.

3. ORDERS

3.1. Placing an Order

3.1.1. Orders for Products (hereinafter the “Order”) must be placed online through the Website.

Placing an Order requires the Customer to give their free and informed consent to the Seller, expressed through their explicit acceptance of these GTCS.

The Customer must select the desired Products and add them to their shopping cart. Once all desired Products have been selected, the Customer confirms the contents of their cart and proceeds to place the Order.

3.1.2. Where the Customer has a personal account on the Website, they may log in to the relevant section of the Website by entering their email address and password before placing the Order.

If the Customer does not have a personal account, they may create one during the ordering process by completing the online registration form and providing all required information fields.

In this context, the Customer declares and warrants that all information provided to the Seller is complete, accurate and precise, and undertakes, where necessary, to update such information to ensure that it remains complete and accurate.

Access to the personal account enables the Customer to track ongoing Orders, view their previous Order history and communicate with the Seller in the event of an issue concerning any of the Products ordered.

The Customer acknowledges and agrees that their login details (email address and password) are strictly personal and must not be disclosed to any third party under any circumstances.

The Customer is solely responsible for any use or action carried out through their personal account. Any Order placed through a personal account shall be deemed to have been placed by the Customer associated with that account.

If the Customer suspects fraudulent use of their account, they are invited to notify the Seller as soon as possible. The Seller shall not be held liable for any fraudulent use of a personal account.

3.1.3. When placing an Order, the Customer must declare that they have read and accepted these GTCS before validating the Order by ticking the following box:

“I have read and accept the General Terms and Conditions of Sale and agree to them without reservation.”

This must be done before proceeding with payment.

Once the Customer has entered and checked all the information requested by the Seller, they must validate their Order by clicking on “Place Order” and entering a valid payment method.

The Customer will then be redirected to a new page containing an Order summary, allowing them to check the contents of their Order before final confirmation.

At this stage, the Seller invites the Customer to carefully check the details of the Order, particularly:

• Information relating to the Products selected by the Customer;

• The Customer's personal information;

• The total price, including all applicable taxes (VAT included), as well as the payment method selected by the Customer.

If, after reviewing the Order summary, the Customer agrees with the details of the Order, they must confirm payment in order to definitively validate the Order.

This second click constitutes an electronic signature. Such signature shall have the same legal effect between the Parties as a handwritten signature.

Payment and validation of the Order by the Customer therefore constitute unconditional acceptance of these GTCS.

3.1.4. However, the Order shall only become final once the Customer has paid the full Order amount in a single payment and the Seller has accepted the Order, as evidenced by the sending of a confirmation email to the Customer.

This Order confirmation email shall include the amount invoiced and paid by the Customer, the list and quantities of Products ordered, the delivery timeframe and conditions, as well as a link providing access to these GTCS and the standard withdrawal form.

By confirming the Order, the Customer acknowledges and agrees that they expressly authorise the Seller to debit the bank account associated with the payment method provided during the ordering process.

The Order is recorded in the Seller's electronic records, which are stored on a reliable and durable medium, and shall constitute evidence of the contractual relationship between the Parties.

It is specified that the Seller has entered into a distance-selling agreement with its banking institution. Bank transactions are secured, and the Seller does not retain any of the Customer's banking information under any circumstances.

If a Product becomes unavailable after an Order has been placed, the Seller shall inform the Customer by email and the Order shall automatically be cancelled. The Customer's bank account shall not be debited.

3.1.5. A PDF summary of the Order information shall be sent to the Customer by email together with the Order confirmation email.

The Seller undertakes to deliver the Products within the specified timeframe.

3.1.6. By accepting these GTCS, the Customer agrees that the invoice relating to their Order will be made available electronically in their customer account.

3.1.7. Notwithstanding the foregoing, the Seller reserves the right not to confirm an Order in the event of incomplete Customer information, a dispute relating to the payment of a previous Order, or any other breach of these GTCS, without the Customer being entitled to claim any compensation whatsoever.

3.2. Order Amendments and Cancellations

In order to satisfy its customers, the Seller has implemented very short Order preparation and dispatch times.

Consequently, once an Order has been validated and paid for, the Customer may no longer cancel the Order.

This provision does not prevent the Customer from exercising their right of withdrawal under the conditions set out in the “Right of Withdrawal” section of these GTCS.

4. PRICES AND PAYMENT

4.1. Prices

4.1.1. The purchase price of each Product is determined by the Seller. It is displayed in euros, inclusive of all taxes (VAT included), on the relevant Product description page.

Products are subject to French VAT at the rate of 5.5%, applicable to food products.

For information regarding the VAT applicable to deliveries to VAT-registered customers, the Customer is invited to contact the Seller directly by email, post or telephone.

Any changes to the applicable VAT rate shall be reflected in the final Product price.

4.1.2. The prices displayed on the Website may be modified by the Seller at any time and without prior notice.

However, the Product shall be invoiced at the price in force on the date the Order is placed.

4.1.3. The prices displayed on the Website do not include delivery charges.

The applicable delivery costs shall be confirmed by the Customer when placing the Order.

For further information regarding delivery rates, particularly for shipments outside mainland France, please contact the Seller.

Delivery is free for orders over €60, including VAT, shipped within France.

4.2. Payment Terms

Payment for Orders must be made online in full by bank card (Visa, MasterCard and other bank cards) at the time the Order is placed.

The bank card used by the Customer shall be charged when the Order is validated, in accordance with the terms described in the “Orders” section of these GTCS.

Validating the Order implies an obligation for the Customer to pay the stated price.

When placing an Order, the Customer undertakes to hold all necessary authorisations to use the bank card intended for payment on the Website.

5. PRODUCT AVAILABILITY AND DESCRIPTION

5.1. Product Availability

Product offers are valid subject to available stock.

If, despite the Seller's diligence, Products become unavailable after an Order has been confirmed, the Customer shall be informed as soon as possible.

The Customer may then choose either to request a refund of the amounts paid within fourteen (14) days or to exchange the Products.

5.2. Despite the care taken in preparing Product descriptions and photographs, these elements are not contractually binding and shall not engage the Seller's liability.

The Customer is informed that Product characteristics may be modified. Any such modifications shall be indicated when the Order is confirmed.

5.3. The Seller reserves the right to modify the range of Products offered on the Website at any time.

6. DELIVERY, CONDITIONS AND TIMEFRAMES

6.1. Delivery Timeframes

6.1.1. For deliveries within mainland France, the average delivery time under the standard service is a maximum of four (4) to five (5) working days, excluding public holidays and non-working days, from confirmation of the Order and receipt of payment.

From 15 December to 15 January, the average delivery time is seven (7) working days due to increased activity during the Christmas and New Year period.

For other countries, delivery times vary depending on the destination and shall be communicated by the Seller to the Customer when the Order is placed.

All Orders placed before 2:00 p.m. will be processed from Monday to Friday, excluding French public holidays.

6.1.2. The delivery timeframes mentioned above are provided for information purposes only. In the event of a delay, they shall not give rise to any compensation payable to the Customer.

These timeframes begin upon acceptance of the Order by the Seller and are expressed in working days.

6.1.3. In the event of a delivery delay, the Seller shall immediately inform the Customer and provide a new estimated delivery timeframe.

6.1.4. If the Products have not been delivered within thirty (30) days following the applicable indicative delivery date referred to in Article 6.1.1, for any reason other than force majeure or an act attributable to the Customer, the Customer may notify the Seller of the termination of the sale in accordance with the conditions set out in Article L.216-6 of the French Consumer Code, after having formally requested the Seller to fulfil its obligations within an additional reasonable period which has not been met.

In such circumstances, termination shall take effect on the date the Seller receives the Customer's request, provided that the Products have not been delivered before receipt of the notification.

6.1.5. The Seller shall not be held liable for any loss, damage, error or failure to deliver a shipment where it is established that such event results from circumstances beyond its control.

“Circumstances beyond its control” shall include, in particular:

• Acts of God or force majeure, including earthquakes, cyclones, storms, floods, wars, road, rail or air accidents, embargoes, etc.;

• Any defects or particular characteristics relating to the nature of the shipment, even if known to the Seller at the time the Order was accepted;

• Any act, omission or negligence by a third party, such as the sender, recipient, any interested third party, customs officers or any other administrative authority, postal services, carriers or any other third party to whom the shipment may be entrusted by the transport provider in order to serve areas not directly covered by that provider, even where the sender has neither requested nor been informed of the use of such third party;

• Any act, omission or negligence on the part of the Customer upon receipt of the Order.

6.2. Delivery Conditions

6.2.1. Unless expressly agreed otherwise, transport shall be carried out at the Customer's expense by the carrier selected by the Seller.

6.2.2. Unless otherwise indicated, Products are dispatched from the Seller's premises located at:

ZI La Bouriette, 900 Boulevard Denis Papin, 11000 Carcassonne, France.

The Products travel at the Seller's risk, notwithstanding the Seller's retention of title clause set out in the “Retention of Title” section of these GTCS.

The transfer of risk shall take place when the Products are physically handed over to the Customer by the carrier selected by the Seller.

6.2.3. Parcels are prepared and packaged by the Seller in closed, durable packaging suitable for the contents and the requirements of transportation.

6.2.4. The Customer is responsible for ensuring that the recipient's name and delivery address are accurate, complete and correctly specified (including access codes, floor numbers, telephone numbers, etc.) to enable delivery under normal conditions.

The Seller shall not be held liable for a failed delivery or returned shipment resulting from an incorrect address or the impossibility of delivering to the address provided.

If a shipment is returned or delivery is impossible due to missing information or an incorrect address, the cost of any new delivery shall be charged in full to the Customer.

6.2.5. Upon delivery, the Customer must check the condition of the packaging and the contents of the parcel(s) in the presence of the delivery driver, and verify that the quantities and Product references delivered correspond to the Order summary.

Where applicable, signing the delivery receipt shall constitute the Customer's acceptance when the parcel is handed directly to the Customer by the delivery driver.

Any irregularity, missing Product or damage occurring during delivery must, wherever possible, be recorded on the delivery note in the form of detailed written reservations and confirmed by registered letter with acknowledgement of receipt sent to the Seller within forty-eight (48) working hours of receipt of the parcel. Failing this, the claim may not be accepted.

The Seller shall carry out the necessary investigations with the carrier to determine the cause of the damage and, where applicable, shall send a replacement parcel corresponding to the Customer's Order through another carrier.

If a parcel arrives damaged, the Customer should, wherever possible, refuse delivery. The carrier shall inform the Seller accordingly.

Upon receipt of this information, the Seller undertakes to immediately dispatch an identical replacement parcel to the Customer.

The Customer may not request a refund of the Product or delivery charge once a replacement parcel has been dispatched by the Seller.

If the Customer has not had the opportunity to refuse the parcel and one or more Products are damaged, the Customer must contact the Seller at contact@premierematiere.fr to arrange for the damaged Product(s) to be replaced through the after-sales service.

Damaged Products may also be refunded for the corresponding amounts if the Customer returns the items to the Seller.

6.2.6. If the Customer, or a person authorised to receive the Products, is absent at the time of delivery, the carrier may leave a delivery notice at the address provided by the Customer, inviting the Customer to collect the Products from the carrier's premises.

6.2.7. The Seller reserves the right to make partial deliveries.

7. RIGHT OF WITHDRAWAL

7.1. Withdrawal Period

7.1.1. In accordance with Article L.221-18 of the French Consumer Code, the Customer has fourteen (14) days from receipt of the Products to exercise their right of withdrawal with the Seller, without having to provide a reason or pay any penalty, for the purpose of obtaining an exchange or refund.

7.1.2. For Orders consisting of several Products delivered separately, the withdrawal period shall begin on the date of receipt of the last Product.

7.2. Exercising the Right of Withdrawal

7.2.1. To exercise their right of withdrawal, the Customer must inform the Seller of their decision before the expiry of the aforementioned period by sending the withdrawal form provided by the Seller or any other clear statement expressing their decision to withdraw.

The withdrawal form is available here:

https://drive.google.com/file/d/104-6MgJqGLEzoDqyMACfEv2OU-8GwPig/view?usp=sharing

7.2.2. The Customer must return the Products ordered to the Seller, or to a person designated by the Seller, by post within a reasonable period and no later than fourteen (14) days following notification of their decision to withdraw.

The Customer must send the Product(s) to the address provided by the Seller.

7.2.3. Returned Products must be in their original condition and complete, including packaging, accessories and any other items supplied, and must be packaged in the same manner as when originally dispatched.

7.2.4. The Customer must include proof of purchase, such as a copy of the invoice or delivery note.

7.3. Refunds

7.3.1. If the right of withdrawal is exercised within the aforementioned period, only the price of the returned Product(s) shall be refunded by the Seller.

Return shipping costs shall remain the responsibility of the Customer, unless otherwise agreed by the Seller.

7.3.2. The refund shall be made to the Customer within a reasonable period and no later than fourteen (14) days from the date on which the Seller is informed of the Customer's decision to withdraw.

The Seller may, however, defer the refund until the returned Product(s) have been received or until the Customer has provided proof of dispatch of the Product(s) to the Seller, whichever occurs first.

7.3.3. The Seller shall issue the refund using the same payment method as the one used by the Customer to place the Order.

8. STATUTORY WARRANTIES

8.1. Statutory Warranty of Conformity

8.1.1. The Seller guarantees that the Products comply with the specifications set out in the Product descriptions published on the Website, the information contained in the Order summary sent to the Customer by email, and the criteria set out in Article L.217-5 of the French Consumer Code.

The Seller shall be liable for any lack of conformity existing at the time the Products are delivered and which becomes apparent within two (2) years from the date of delivery, provided that the Customer was not aware of such lack of conformity when entering into the contract.

Any lack of conformity appearing within this period shall be presumed to have existed at the time of delivery, unless proven otherwise.

This warranty period applies without prejudice to Articles 2224 et seq. of the French Civil Code, with the limitation period beginning on the date the Customer becomes aware of the lack of conformity.

8.1.2. In the event of a lack of conformity, the Customer may request that the delivered Products be brought into conformity through replacement or, failing that, a reduction in price or termination of the sale, in accordance with the applicable legal provisions.

The Customer must first request that the Seller bring the Products into conformity by replacing them.

The Products shall be brought into conformity within a period not exceeding thirty (30) days following the Customer's request.

8.1.3. If the Seller refuses to replace the Product, the Customer may request a price reduction or termination of the sale, unless the lack of conformity is minor.

Where the lack of conformity is sufficiently serious to justify an immediate price reduction or termination of the sale, the Customer shall not be required to request replacement of the non-compliant Product beforehand.

The price reduction shall be proportional to the difference between the value of the delivered Product and the value that the Product would have had in the absence of the lack of conformity.

In the event of termination of the sale, the Customer shall be refunded the price paid in exchange for returning the non-compliant Products to the Seller, at the Seller's expense.

The refund shall be made upon receipt of the non-compliant Product or proof of its return by the Customer, and no later than fourteen (14) days thereafter, using the same payment method as the one used by the Customer when making the payment, unless the Customer expressly agrees otherwise and in any event without additional costs.

The foregoing provisions shall be without prejudice to any damages that may be awarded to the Customer in respect of any loss suffered as a result of the lack of conformity.

8.2. Statutory Warranty Against Hidden Defects

8.2.1. The Seller guarantees that the Products are free from hidden defects that would render them unfit for the purpose for which they are intended.

In this respect, and in accordance with the applicable legal provisions relating to hidden defects in goods sold (Articles 1641 to 1648 of the French Civil Code), Products that are unfit for the purpose for which the Customer intended them shall be refunded or exchanged at the Customer's choice.

8.2.2. The Customer may invoke a hidden defect affecting one or more Products within two (2) years from the date of discovery of the defect, and within a maximum period of five (5) years from the date of delivery of the Product(s).

The Customer must nevertheless prove that the defect existed at the time of purchase, that it was hidden and that it renders the Product unusable.

8.3. Exercising Statutory Warranties

8.3.1. Any claim under the statutory warranty of conformity or the statutory warranty against hidden defects must be submitted by the Customer to the Seller by registered letter with acknowledgement of receipt, accompanied by supporting documents such as the delivery note, purchase invoice, etc.

The Product(s) ordered must be returned by the Customer together with all components and accessories, in packaging suitable for safe transportation.

8.3.2. Shipping costs shall be reimbursed to the Customer on the basis of the amount charged, and return shipping costs shall be borne by the Seller.

8.3.3. If the Customer chooses to receive a refund for non-compliant or defective Product(s), the refund shall be made using the same payment method as the one used by the Customer to place the Order.

8.3.4. These statutory warranties apply without prejudice to the right of withdrawal provided for in the preceding section entitled “Right of Withdrawal”.

9. LIABILITY

9.1. The Seller shall under no circumstances be held liable in the event that the Products do not comply with standards or regulations that come into force after their delivery, or in the event of improper storage, handling or keeping of the Products by the Customer or a third party, or where the Products are used under abnormal conditions.

9.2. The Seller's liability in respect of its obligations under these GTCS shall not be incurred where the failure to perform its obligations is attributable to a third party, even if such failure was foreseeable, or to the fault of the Customer.

9.3. In any event, the Seller's liability shall be limited to replacing defective Products or compensating the Customer up to the value of the Products, solely in respect of any direct loss suffered by the Customer and attributable to the Seller, to the exclusion of any other compensation.

9.4. Any processing, transformation or change of packaging of the Products by the Customer shall constitute a waiver of any claim against the Seller, for any reason whatsoever.

9.5. The Customer acknowledges that use of the Seller's Website is at their own risk.

The Website is provided “as is” and is accessible without any express or implied guarantee of availability or continuity of service.

The Seller shall under no circumstances be held liable for any interruption of all or part of the Website, regardless of the cause, duration or frequency of such interruption.

The Seller reserves the right to modify, at its sole discretion and unilaterally, at any time and without prior notice, the configuration of the Website, the services or content offered, whether temporarily or permanently.

9.6. The Website currently has the technology necessary for access and use. However, the presence of potential viruses or other harmful elements introduced by any means or by any third party, which may cause alterations to the Customer's computer systems, cannot be ruled out.

10. RETENTION OF TITLE

Ownership of any Product shall remain with the Seller until the Customer has paid the full purchase price, it being specified that payment shall be deemed to have been made on the date the Seller actually receives the funds.

The above provisions shall not prevent the transfer of risk to the Customer upon delivery of the Products by the carrier, including the risk of loss, deterioration or damage caused by the Products shipped.

11. PERSONAL DATA

11.1. Personal data relating to Customers that may be collected by the Seller in connection with the performance of an Order shall be processed in accordance with the regulations governing the protection of personal data, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “GDPR”) and French Law No. 78-17 of 6 January 1978, as amended, relating to data processing, files and individual liberties (the “Data Protection Act”).

11.2. Personal data shall only be retained for the purposes of managing the commercial relationship, including the processing of Orders, payment, delivery and any applicable warranties.

The Seller is the data controller.

Access to personal data is strictly limited to employees of the data controller who are authorised to process such data as part of their professional duties.

The information collected may be disclosed to third parties contractually linked to the Seller for the performance of outsourced services and solely for the purposes set out in these GTCS, without the need to obtain the Customer's prior consent.

11.3. The Seller undertakes to maintain the confidentiality and security of the Customer's personal data and to implement the necessary technical and organisational measures to achieve this.

This obligation shall also apply to the Seller's subcontractors.

11.4. The Customer may exercise their rights of access, rectification, erasure, restriction of processing and data portability at any time, as well as their right to object to processing on legitimate grounds, by contacting the data controller at the following postal or email address:

contact@alexismunoz.com

The Customer may also lodge a complaint with the competent supervisory authority (in France, the Commission Nationale de l'Informatique et des Libertés – the “CNIL”) if they believe that the processing carried out by the Seller constitutes a violation of their data protection rights.

11.5. The Customer's personal data shall be retained for a period of two (2) years from the date of the last exchange with the Seller, after which it shall be archived for the statutory retention period for evidentiary purposes, including the establishment, exercise or defence of legal rights.

The data shall then be deleted by the Seller at the end of this period.

11.6. For further information regarding the processing of their personal data, the Customer is invited to consult the Seller's Privacy Policy, available here:

https://www.alexismunoz.com/politique-de-confidentialite/

12. FORCE MAJEURE

In the event of any occurrence beyond the Seller's control that prevents or delays delivery of the Order and qualifies as force majeure within the meaning of Article 1218 of the French Civil Code, including but not limited to riots, war, epidemics, pandemics, administrative measures restricting freedom of assembly or movement, terrorist attacks, embargoes, events affecting the production or packaging of the Products by the Seller (lockouts, strikes, fires, floods, equipment failures, accidents, etc.), and more generally any unforeseeable event beyond the Seller's control that makes the manufacture, preparation, storage, delivery or normal performance of the Order within the prescribed timeframes impossible or more costly, the Seller shall be entitled to suspend or cancel the Order concerned or delay its performance.

In such circumstances, no claim for penalties or damages may be brought against the Seller pursuant to Article 1218 of the French Civil Code.

13. INVALIDITY – SEVERABILITY

If one or more provisions of these GTCS are held to be invalid or declared invalid pursuant to any law or regulation, or following a final decision by a competent court, the remaining provisions shall remain in full force and effect.

The Seller shall promptly make any necessary amendments while respecting, to the greatest extent possible, the spirit and purpose of these GTCS.

14. WAIVER

The failure by either the Seller or the Customer to invoke one or more provisions of these GTCS shall under no circumstances constitute a waiver of their right to invoke such provisions at a later date.

15. CUSTOMER ACCEPTANCE

These GTCS are expressly approved and accepted by the Customer, who declares and acknowledges having full knowledge of their contents and therefore waives the right to rely on any conflicting document, including their own general terms and conditions of purchase, which shall not be enforceable against the Seller, even if the Seller has been made aware of them.

16. CONSUMER MEDIATION

The Customer is informed that, pursuant to Article L.612-1 of the French Consumer Code, in the event of a dispute concerning a Product sold by the Seller, they may refer the matter free of charge to a consumer mediator in order to seek an amicable resolution.

The Customer is informed that they may contact AME CONSO, a consumer mediation body notified by the Commission for the Evaluation and Monitoring of Consumer Mediation (CECMC):

Online: By completing the dedicated mediation request form available at:

https://www.mediationconso-ame.com/demande-de-mediation-ame.html

By post:

AME CONSO
197 Boulevard Saint-Germain
75007 Paris
France

The Customer must include all documents supporting their request and ensure that their full contact details are provided (name, address, telephone number and email address, where applicable) to facilitate communication.

17. GOVERNING LAW – JURISDICTION

The relationship between the Parties shall be governed by French law.

The Parties undertake to seek an amicable resolution of any dispute relating to these GTCS, their interpretation, validity and/or performance.

The Customer is informed that, in the event of a dispute, they may benefit from free access to a conventional mediation procedure proposed by the Seller or any other alternative dispute resolution method, in accordance with Articles L.612-1 and L.612-2 of the French Consumer Code.

If the attempt to reach an amicable resolution fails within two (2) months from the date of the first notification relating to the dispute, the matter shall be referred to the courts having jurisdiction ratione materiae and ratione loci by the Party acting first.

Last amended: 28 October 2025.